Property, user and data management

Installation

Connection

Application and notifications

Product interactions

Respondet Help Center

Find out everything about the Smart Weather Station and accessories here!

Smart Weatherstation and accessoires

What are "Open-Box" products?

What is "Open-Box"?

What is the return policy?

Warranty policy

Will I receive a new product with my Respondet order?

Are the products offered on Respondet new?

Questions about Respondet

How do I install my Smart Indoor Siren?

What is the best location for the Smart Indoor Siren?

How do I install my Smart Door and Window Sensors?

What is the best location for the Smart Door and Window Sensors?

How do I install the Smart Indoor Camera? How do I install the Smart Indoor Camera?

I can't set up the Smart Indoor Camera. What should I do?

Comprehensive guide to solving network problems.

How can I change the wifi configuration of my Camera? I have a new router. How can I configure my Camera to connect to the internet again?

Can I use my Camera on a public Wi-Fi network?

Can I use my Camera with a 4G router?

Is the Smart Indoor Camera compatible with Ethernet?

Connection - Network

The Netatmo application is not available for my Android Smartphone.

I do not receive notifications on my smartphone.

Advanced notification settings for Android

Will I receive a notification when my Smart Door and Window Sensors run out of battery?

I am no longer receiving my Smart Door and Window Sensor notifications. What should I do?

receive non-relevant notifications from the Smart Door and Window Sensors. What should I do?

Application and notification

My Smart Indoor Siren is "Unreachable", what do I do?

My Smart Door And Windows Sensor shows the status “Maintenance”. What should I do?

My Smart Door And Windows Sensor shows the status “Low signal”. What should I do?

Up to how many profiles can I have per house, and per Smart Indoor Camera?

My Smart Door And Windows Sensor indicates an "Open/Closed" status whereas the opposite is true. What should I do?

Profiles - Status

Video / live does not play.

The Netatmo Security App displays “Video unavailable. The Camera is disconnected.”.

The Netatmo Security app displays "error code 01". What does it mean?

Live stream has a delay compared with reality, there is a lag of some seconds.

I have no videos, even though the Camera is plugged in and I have Wi-Fi.

The Smart Indoor Camera has trouble detecting or identifying faces. What should I do?

My Smart Door and Window Sensor missed a relevant movement. What should I do?

Video - Events

What does the color LED on my Smart Indoor Camera indicate?

How do firmware updates work?

What about the privacy and the security?

How to change the settings of the Smart Indoor Siren?

How does the calibration of Smart Door and Window Sensors work?

Product Interactions

Smart Indoor Camera and accessories

How to install the Smart Outdoor Camera?

Can I install the Smart Outdoor Camera without replacing an existing light fixture?

Do I need a professional installer?

Positioning guidelines for the Smart Outdoor Camera.

I can’t setup the Smart Outdoor Camera. What should I do?

Advanced network troubleshooting guide.

How can I change the Wi-Fi configuration of my Camera? I changed my router, how can I configure my Camera to connect to internet again?

Can the Smart Outdoor Camera work on Ethernet/PoE?

I receive too many notifications from people or cars on the street. What can I do?

What kind of notifications will I receive from the Smart Outdoor Camera?

The floodlight stays on and the Camera is not working properly in the app.

Can the Smart Outdoor Camera recognize myself or my family and friends?

My Smart Outdoor Camera misses some events.

Can I change the light intensity?

How can I reset my Smart Outdoor Camera?

How does the floodlight on the Smart Outdoor Camera work?

Smart outdoor camera with and without siren

Which chimes are compatible with the Smart Video Doorbell?

How to wire my chime module?

How to wire 2 Doorbells in the same installation?

I have successfully installed my Doorbell but my chime vibrates continuously.

Why is it necessary to have a chime?

I can't setup my Smart Video Doorbell, what should I do?

I have the message "Notifications unavailable", what does it mean?

The Netatmo Security App displays "Video unavailable. Insufficient power source."

How can I reset my Smart Video Doorbell?

What is Power Saving Mode?

Smart Video Doorbell

How to install the Smart Smoke Alarm?

How to remove the Smart Smoke Alarm?

I can't setup the Smart Smoke Alarm, what should I do?

What can I do when I'm in Bluetooth range of my Smart Smoke Alarm? Or when I'm not in Bluetooth range of my Smart Smoke Alarm?

Should I always keep the Bluetooh of my smartphone turned on?

How can I change the Wi-Fi configuration of my Smart Smoke Alarm? I changed my router but how can I configure my Smart Smoke Alarm to connect to internet again?

The app tells me to request an invitation to control the product, what should I do?

How can I factory reset my Smart Smoke Alarm?

How to check the performance of my Smart Smoke Alarm? Where can I find the self-check status?

Smart Smoke Detector

Why did the location of my Station change when I placed it in a Home?

How to rename a module?

How to rename my Home or a room?

How to download data?

How to delete data?

How to move a module into another room?

How to change the location of the Station/the Home?

How to create a new Home for my Station or place my Station into an existing Home?

I cannot install my Weather Station

I cannot add my modules to my Weather Station

How to setup my Smart Home Weather Station?

How to add a module to my Smart Home Weather Station?

How to remove an accessory module?

I have changed Wi-Fi access point or I have moved. How do I reconfigure my connection?

Communication between the main module and its accessories.

How do I view and read the graphs?

How do forecasts work?

I receive measurement notifications on request while I have not touched my Indoor Module. What should I do?

How do I add a new iOS widget?

What information does the iOS widgets display?

I will replace my Station. How can I save my data?

How can I reset my Station?

My Weather Station does not appear on WeatherUnderground. Is this normal?

How to change batteries of the Smart Home Weather Station’s modules?

How do I test my Relay's power supply?

Nothing happens when I put the batteries into my Thermostat or when I push the (+) and (-) buttons, what should I do?

How can I change the type of installation of the Thermostat, from wired to wireless or vice versa?

Can I install multiple Thermostats in my home (multi-zone heating)?

I can’t connect the Thermostat or Relay wires to my heating system. What should I do?

My heating system doesn't respond to commands from the Thermostat, what should I do?

What do I do if I cannot connect to my Relay?

My Thermostat is no longer connected to its Relay. What should I do?

I have changed my Wi-Fi Network (new router, new password...), how do I reconnect my Relay to the internet?

I cannot connect my Netatmo devices to my Wi-Fi network. What should I do?

Will my products still work if my internet (Wi-Fi) goes down or if there is a power cut?

There is no Wi-Fi signal near my heater. What do I do?

Can I control multiple Thermostats from the same application?

I haven't received my Energy Savings Report.

What do the different graph curves relate to?

How do I set up my products so they do not switch on the heating if I am away for a long period or during the summer?

The temperature recorded by my Netatmo products is different from that shown on my usual thermometers. What should I do?

How do smart heating algorithms work?

Why does my heating switch on before the end time of the Away or Frost-Guard mode?

Controlling heating

Auto-Adapt is not working properly. What should I do?

Why is the predictive heating (Auto-Adapt) not reaching the desired setpoint temperatures?

What is the predictive heating function (Auto-Adapt)?

Why does my heating come on earlier than the time programmed in my schedule?

How to improve Heating Prediction (Auto-Adapt) with the Netatmo Weather Station?

Anticipation (Auto-Adapt)

My Thermostat’s batteries have nearly run out or have run out.

How do I update my Netatmo products?

How can I share access to my devices?

How can I delete all my personal data?

Smart Thermostat

How do I check the operation of my Relay's electrical supply?

Which adapter should I use to install my smart radiator valve?

My Valve doesn’t turn on when I put in the batteries, what should I do?

I cannot physically install my Valve. What should I do?

My Valve is not reachable in the application. What should I do?

How do I reset my Relay?

How do I remove measurement points on the graph curves?

The app displays the error "Impossible to reach schedule temperature". What should I do?

I have just installed the Smart Radiator Valves but they do not activate the heating, what should I do?

The radiators in one of my rooms are not giving off enough heat, even though the room is not at the desired temperature. What should I do?

Is the predictive heating (Auto-Adapt) not reaching the desired setpoint temperatures?

My Valve’s batteries have nearly run out or have run out.

Smart Radiatorvalve

I cannot install my Healthy Home Coach with my mobile phone. What should I do?

I have no more data on the interface. What should I do?

I cannot connect to the Wi-Fi, even though I am using the correct password and am close to my Wi-Fi access point. Is this normal?

I have changed the Wi-FI access point or I have moved. How can I reconfigure my connection?

The Netatmo Android applications can be downloaded from Google Play.

Why does the app display the name of the Healthy Home Coach with another name in brackets?

The sound measurement is not accurate. It is too high or too low. What should I do?